Positive ICT offers a range of fully integrated telephone systems with scalability, catering for a broad range of organisations. Our consultancy service can identify the exact needs of a business and provide the most suitable telephone system to meet those requirements, with a return on investment and maximising efficiency.
The telephone systems provide scalability and flexibility, and we can help integrate a range of value add features and applications to enhance efficiency and performance.
IP Technology
Voice over IP (VoIP) has now evolved to be a major benefit to business communications, locally, nationally and globally from anywhere to anywhere in the world at any time. With flexibility, security, reliability and quality you can benefit from new solutions that will meet your future needs, without sacrificing existing investments.
IP converts voice into data that can be transmitted over a converged (single) voice, video and data network, allowing IP phones to talk over any IP network, such as the Internet or your organisation's data network. By matching and building on the quality of traditional telephone systems, VoIP adds features to the communications infrastructure of your organisation with clear business benefits.
We can arrange a non technical discussion to clarify the salient benefits to your organization and the appropriate timing for IP implementation, or a full Savings Analysis, please call us on 0844 884 1000 or contact us here.
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- CTI (Computer Telephony Integration)
This allows the telephone and computer system to talk to each other to provide a range of features, including:
- CLI (Caller Line Identifier)
Displaying the caller's number/name on the handset screen.
- Screen-Popping
Instantly displaying information about the caller on the computer screen.
- Voicemail
which has evolved to not only record messages, but also allow remote access 'pick up' and even 'push' messages into your email box.
- Unified Messaging
Voicemails and emails are linked together and displayed in one place, such as an email box. Advanced software converts 'text' to 'speech' and vice versa, so you can listen to your emails when you are out of the office, and even dictate a response to be converted to text and sent as an email.
- Voice Recognition and IVR (Interactive Voice Response)
Calls are answered by an automated machine, which then directs the calls within the company or records relevant information, working purely off your voice (and recognising speech patterns).
- Call Centres
Applications tailored to meet the needs of all call teams, provide call logging, management reports, automated call distribution and call queue management.
- Call Logging and Call Recording
Reports can be produced on call traffic, based on volume, time, length, cost, origin and destination of calls. Calls can also be recorded for training, monitoring and legal purposes.
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